Frequently Asked Questions

If you have a road emergency, call our OMNIPLUS hotline at 434 6004 and our team will respond to your situation.

You can find our fillable claims form online at https://icbl.com/media/1631/omniplus-form.pdf

Scan your claims forms or take a clear picture of your documents and send the attachments by email to claims@icb.com.bb.

You can drop your documents in the drop boxes provided at our Head Office in Roebuck Street or in the supermarkets of Emerald City and Carlton A1 in Black Rock.

All staff members are working remotely. As a result of this, we are currently unable to print cheques. You are encouraged to submit your bank account information (your name, bank address, and account number) along with your I.D number and preferred email address to your claims handler to facilitate your payment.

ICBL will send your payment to a trusted family member or friend’s bank account with your written authorization. The letter must be signed by both parties and accompanied by your IDs.

Check the status of your claim by calling 434-6000.

For injury related claims, please contact Nesha Raja at nraja@icb.com.bb. You can also email any information relative to claims to claims@icb.com.bb.

Yes, our Health Insurance plan covers COVID-19.

Scan your claims forms and receipts or take a clear picture of your documents and send the attachments by email to info@icbl.com.

You can drop your documents in the drop boxes provided at our Head Office in Roebuck Street or in the supermarkets of Emerald City and Carlton A1 in Black Rock.

You have 90 days after your service date (i.e. when you visited the doctor) to submit your claim.

All staff members are working remotely. As a result of this, we are currently unable to print cheques. You are encouraged to submit your bank account information (your name, bank address, and account number) along with your I.D number and preferred email address to info@icbl.com to facilitate your payment.

ICBL will send your payment to a trusted family member or friend’s bank account with your written authorization. The letter must be signed by both parties and accompanied by your IDs.

You may download forms by clicking below:

Health Claim form: https://icbl.com/media/1465/health-insurance-claim-form-fillable.pdf

Dental Claim form: https://icbl.com/media/1464/dental-claim-form.pdf

Clients can pay using the following options:

• Direct Debit – Please speak with your ICBL agent directly to implement
• SurePay online or branches
• FCIB online banking
• First Citizens online banking
• Republic Bank online banking
• BPWCCUL branches (for members only)

Please contact your Sales Representative for more information on loan processes and applications.

For PRIVATE HOME AND MOTOR insurance, you have the following options to pay:

• ICBL website icbl.com
• Bank to bank payment transfers. Please email: info@icbl.com for banking details
• SurePay online and branches
• Republic Bank online banking
• FCIB online banking
• First Citizens online banking
• BPWCCUL branches (for members only)

For all other account or payment queries, you can email our Credit Unit at info@icbl.com.

You can send an email to info@icbl.com requesting ANY changes to the policy.

Sign up on the client portal by clicking “Client Login” on the website https://client.icbl.com/ph3/login and view your balance online.

Sign up on the client portal when you click “Client Login” on the website https://client.icbl.com/ph3/login and view your monthly installments online. Alternatively, you can contact the Credit Team at info@icbl.com

Register via our “Client Login” https://client.icbl.com/ph3/login

Please contact our team at 434-6000 or info@icbl.com for technical assistance

Your cover note will be available for immediate download when you use the client portal on our website to renew or take out a new private motor policy. If you make a payment using any other option, you can call us at 434 – 6000 to request your cover note. You may also send your request to info@icbl.com and your cover note will be emailed to you.

You can request your certificate by calling us at 434-6000 or sending an email with your request to info@icbl.com and it will be emailed to you.

For COMMERCIAL CUSTOMERS (Direct Property and Motor) you have the following options to pay:

• ICBL website www.icbl.com
• Bank to bank payment transfers. Please email: info@icbl.com for banking details
• SurePay online branches
• FCIB online banking
• Republic Bank online banking
• First Citizens online banking

For COMMERCIAL CUSTOMERS (Group Health, Group Life and Brokers) you have the following option to pay:

• Bank to bank payment transfers. Please email: info@icbl.com for banking details

At this time, your cover note or certificate will be made available to you on request. Give us a call at 434-6000 or send us an email to info@icb.com.bb to request your cover note or certificate.

The commercial policy types that can be paid using the portal are as follows:

• Commercial General Cartage
• Commercial Fire, Special Perils & Catastrophe
• Commercial Private Motor
• Commercial Motor Bus
• Special Type Vehicle
• Taxi
• Commercial Motor Hired Vehicle
• Route Taxi
• Minibus

At this time, you are required to create an account for each unique user. Your policy under a private name and your policy under a business name will require separate accounts. 

One third of your overall premium is due at renewal and the balance can be paid in up to 9 installments. 

At this time, please contact us at 434-6000 or email in for assistance with your renewal. Following this, your remaining payments can be made online using the portal.

At this time, your cover note or certificate will be made available to you on request. Give us a call at 434-6000 or send us an email to info@icbl.com to request your cover note or certificate.

The commercial policy types payable on the portal are as follows

* The unique codes to identify your policy are noted next to each policy type and can be found on an existing certificate, cover note or receipt*

At this time, you are required to create an account for each unique user. Your policy under a private name and your policy under a business name will require separate accounts.

Yes. One third of your overall premium must be paid as the first installment and the balance can be paid in up to 9 installments.

At this time, please contact us at 434-6000 or email info@icbl.com for assistance with your renewal. Following this, your remaining payments can be made online using the portal.

Only Cashier Services are available. This means cash and debit card payments for all lines of business inclusive of Motor, Property, Commercial, Life, and Health.

Yes. Only Individual or Group Life or Health.

We encourage our customers to use the Client Portal on the website to make credit card payments for Motor, Property, and Commercial policies.

Customers should use the Dropbox for cheque payments.

Daily. Please give 72 hours to process your cheque payment.

All information relevant to the policy should be included with the cheque to allow faster processing of transactions.

DropBoxes are located at Head Office at Roebuck Street, Emerald City, at Six Roads in St Philip and A1 Supermarket in Black Rock. The boxes can be found by information desks at both Supermarkets and are clearly marked. Please do NOT place cash in Drop Boxes.

We will email all cover notes directly to BRA. Please provide an email address so that we may copy you.

Please use the Drop Boxes to place health claims.

Please call OMNIPLUS at 434-6004

Please call 434-6000.

Call 434-6000 or go online to easyINSURE for Motor, Property, or Commercial.

For Individual Life and Health new business, please call 434-6000.

You may scan or email your valuations to info@icbl.com or place it in the DropBox.

We wish to assure you that we are prepared to meet all your needs remotely. Some processes may take a little longer, however, ICBL will follow-up on all required actions professionally.