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An important message from Geoffrey Scott, Managing Director and Chief Executive Officer, Insurance Corporation of Barbados Limited (“ICBL”).

Today, I wish to share ICBL’s response to the COVID-19 outbreak with you. Like the rest of the world, we have been actively monitoring this ever-changing situation. We are also seriously taking our responsibility to take proactive and preemptive measures in the face of this virus. 

We are committed to doing everything we can to limit the transmission of the virus and to protect the health of our staff and customers. One effective step in achieving this is to reduce the number of individuals physically present in our buildings. In light of this, we have decided the following:

  1. ICBL remains open to delivering optimum customer service by phone and on-line channels.
  2. We will, however, close our offices to walk-in customers from Monday, 23 March 2020, until further notice.

 As you can appreciate, this is mostly unchartered territory for all of us. We continue to monitor and make adjustments to how we operate so that our customer service teams are set up to answer calls from our customers and to service their business needs remotely. Please be mindful that there may be some inevitable limitations and delays to our normal activities, and we ask your patience in this regard.

We take this opportunity to encourage you to sign up on our “Client Log-In” located on the homepage of our website, which will allow you to pay, buy or renew your general insurance on-line.

 

We invite you to note the additional important information below:

ICBL will not be able to process payments by cash transactions until further notice. Following are alternate methods to make payments:

 

Life and Health policy payments (individuals)

  • SurePay (branches and online – debit only, credit cards not accepted);
  • FCIB online banking;
  • First Citizens online banking;
  • Direct Debit – Please speak with your ICBL agent directly to implement;
  • BPWCCUL branches only i.e. Over the counter for members only;
  • Republic Bank online banking.

 

P&C insurance (individuals)

  • ICBL website;
  • SurePay (branches and online – debit only, credit cards not accepted);
  • Republic Bank online banking;
  • FCIB online banking;
  • Wire transfers Email: icblcreditunit@icb.com.bb  for banking details;
  • BPWCCUL Branches only i.e. Over the counter for members only; and
  • First Citizens online banking – facilitated by SurePay i.e. payments received via SurePay.

 

Commercial Customers (Group Health, Group Life and Brokers)

Wire transfers - Email:  icblcreditunit@icb.com.bb  for banking details.

 

Commercial Customers (Direct Property and Motor)

  • Wire Transfers Email: icblcreditunit@icb.com.bb  for banking details.
  • FCIB online banking;
  • First Citizens Online Banking – facilitated by SurePay i.e. payments received via SurePay;
  • SurePay (branches and online – debit only, credit cards not accepted;
  • Republic Bank online banking.

 

Please note relevant website information below:

 

This is a time to work together as a community, to do everything we can to help contain the spread of COVID-19. We thank you for your partnership and understanding at this time. Most of all we are committed to always being there when you need us most.

 

Geoffrey Scott

Managing Director and Chief Executive Officer

Insurance Corporation of Barbados Limited