Skip to the content

Like the rest of the world, we have been actively monitoring this ever-changing situation. We are also taking our responsibility, to take proactive and preemptive measures in the face of this virus, seriously. 
We are committed to doing everything we can to limit the transmission of the virus and to protect the health of our staff and customers. Consequently, we have decided the following:
1. ICBL remains open to delivering optimum customer service by phone and online channels. 
2. ICBL will close our offices to walk-in customers from Monday, March 23, operating remotely, until further notice.
As you can appreciate, this is mostly unchartered territory for all of us. We have, however, undertaken substantial preparation for this eventuality. Our Customer Service teams are therefore ready to adequately respond to our customers and partners, while we work remotely. We will provide all services normally conducted in our offices.
OUR OPERATING HOURS
8:00 a.m. to 5:00 p.m.
CONDUCTING YOUR BUSINESS WITH ICBL
Sign up today at icbl.com/CLIENT LOG-IN to activate a customer account, where you can pay or renew any general insurance policy. 
Customer Service Representatives are accessible at 434-6000 and ready to provide service, guidance and answer queries relative to Health, Life, General or
any other lines of business. 
For roadside assistance (OMNIPLUS) call 434-6004
PURCHASING NEW POLICIES
Visit our website and click on the easyINSURE button for a quote on General Insurance
Call our Customer Service Representatives at 434-6000 for all queries.
MAKING PAYMENTS
Life and Health policy payments (individuals)
SurePay
FCIB online banking
First Citizens online banking
Direct Debit – Please speak with your ICBL agent directly to implement
BPWCCUL branches only i.e. Over the counter for members only
Republic Bank online
P&C insurance (individuals)
ICBL website www.icbl.com  
SurePay 
Republic Bank online
FCIB online banking
Wire transfers – Please email:  icblcreditunit@icb.com.bb  for banking details
BPWCCUL Branches for members only 
First Citizens online banking – facilitated by SurePay i.e. payments received via SurePay
Commercial Customers (Group Health, Group Life and Brokers)
Wire transfers – Please email:  icblcreditunit@icb.com.bb  for banking details.
Commercial Customers (Direct Property and Motor)
Wire Transfers Email:  icblcreditunit@icb.com.bb  for banking details
FCIB online banking
First Citizens Online Banking – facilitated by SurePay i.e. payments received via SurePay
SurePay 
Republic Bank online banking
OTHER IMPORTANT INFORMATION
COVID-19 information, operational updates and FAQs are available at our specially set up page: https://icbl.com/covid-19-updates. 
Follow us on Facebook, Instagram and LinkedIn for latest information and alerts.
This is a time to work together as a community, to do everything we can to help contain the spread of COVID-19. We thank you for your partnership and understanding at this time.